Frequently Asked Questions (FAQ)
All Program Electronic products are to be free from defects in materials and workmanship for twelve (12) months from the date of purchase and no others else.
During the warranty period, Program Electronic product warranty shall valid if the product is not altered, repaired, or serviced by anyone other than the manufacturer or its authorized distributors. The product warranty shall void if there is a failure to maintain the products and systems in which they should operate in a proper and intended manner, least of all the installation and storage conditions.
Program Electronic normally will impose normal service charges per trip per working day to customer when requested to attend fault/troubleshooting at a specific job site within Klang-Valley areas. Please call sales and marketing department Tel: +603 8062 4766 for a quote if your job site is beyond Klang-Valley areas.
Yes and please do so. Program Electronic always encourage customer to send back their product/part directly to our manufacturer base. Please call Tel: +603 8062 4766 if you need assistant on how to proceed with dismantling Program Electronic equipment/panel/part etc.
Yes and we do. Customers/users are always welcome to contact/call/email Program Electronic for product information & training, technical support and email enquiry. Please send your request to email: firstname.lastname@example.org for further details.
Yes and you can. Program Electronic only provide training in our premises which situated in Selangor Puchong Industrial Area. Please email: email@example.com for available training schedule and details.
Yes. Program Electronic shall issue trainee a Certificate of Attendance after they passed their Self-Test & Assessment.
Program Electronic is an equipment manufacturer, thus we do not provide installation, testing and commissioning to customer/user. Should you really need a subject matter expert to conduct such services, we shall be able to make a recommendation.
No and we do not plan to do so. This is because we are not only manufacturing standard (commodity) products, but we are also making a lots of customization products due to every project has their own uniqueness and requirements.
Please call sales and marketing department Tel: +603 8062 4766 or send email: firstname.lastname@example.org for lead-time and schedules.
Program Electronic DO NOT provide troubleshoot, maintenance, service and repair on any non-in-house products.
Program Electronic core businesses are focusing on conventional fire protection equipment/solution. Nevertheless, most of Program Electronic products range has evolved into digitized solution.
PE-GRP-200i/400i is a conventional gas release control panel which evolved into digitized solution with microprocess-base for much easier maintenance, configuration and customisation to suit various of project requirements.
Program Electronic digitized gas release control panel can be programmed to meet several customisations without additional hardware (cost saving). However, any customisation shall be confirmed prior to shipping/delivery. Additional charges (min. RM250) shall be imposed after goods been delivered.
Program Electronic gas release control panel were tested and complied to MS-1745: PART 2: 2004 as well as IEC-61000-6-1 | 6-2 | 6-3 | 6-4. It is also BOMBA approved too.
Program Electronic PE-GRP-Series gas release control panel can support up to max. 20 number combination of smoke and heat detector per zone. However, this situation may also vary depending on different device and specifications.
Program Electronic PE-GRP-Series gas release control panel can support up to max. 9 number of bells per bell line. However, this situation may also vary depending on different device and specifications.
Program Electronic recommends the used of different wire/cable type/size for the below applications:-
- 5mmØ PVC for smoke detector, heat detector, key switch, pull switch and low-pressure indication.
- 5mmØ PVC for bell, fan, blanket, gas discharge, flashing light and abort switch.
- 1.5mmØ shielded for fireman intercom remote handset.
Yes. Program Electronic PE-GRP-Series support the application on GLD. You may download the recommended installation guide from the Gas Leak Detector Connectivity Diagram.pdf. Should you used other manufacturer GLD, please communicate with our technical support for further details: email@example.com.
Program Electronic always recommend customer/user to use AC arrestor on all our product range. However, if customer/user did not include this protective device during the purchase/contract and want to add-on later, you may download the recommended installation guide from the ZONES GRP WITH AC ARRESTOR WIRING Rev.2.0.pdf.
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